How do I use the Knowledge Base?

Discover how to make the most of Nile Online's support resources

Welcome to the Nile Online Knowledge Base! This space has been created for all Nile Online community members to find information and contact our service representatives.

Depending on your community role (e.g. student, faculty, etc.), you will have access to different articles.

If you are not yet part of the Nile Online community, join us! Enroll in one of our Short Courses or Degree Programmes today.

Knowledge articles

The Knowledge Base contains articles that provide information and guidance on various topics related to Nile Online. These articles cover account management, the Learning Zone (Canvas), troubleshooting, and more. You can browse the articles by category or use the search function to find specific information.

If you can't see any articles, make sure you're signed in!

If you can't find what you're looking for in the Knowledge Base, contact the Student Success or Admissions team. They are available to answer your questions and help you resolve any issues you may be experiencing.

Contacting the Nile Online team

You can use the following methods to contact Nile Online:

Use the Chat icon (pink bubble) in the bottom left corner either here or directly in your courses. This will open a search box and chat functionality so you can talk to someone from the Admissions team or Student Success directly (during business hours).
Use the Contact Us form to leave a message for us to contact you via email or phone.

Viewing your current and past tickets

Need to check the status of an existing ticket or can't find the ticket history in your email? You can view all your tickets and make updates directly in the Knowledge Base using the Customer Portal.